Refund Policy
At FutureSolutions, we take pride in offering our customers delicious food and exceptional service. We understand that sometimes things don't go as planned, and our refund policy is in place to ensure that our customers are satisfied with their experience. Please read the following terms regarding our refund policy.
Order Cancellation
If you need to cancel your order, please do so as soon as possible. Orders that have not yet been prepared by our kitchen staff may be canceled without any charges. However, once the preparation has begun, we are unable to accept cancellations or provide a refund, as resources would have been used to prepare the order.
Incorrect or Unsatisfactory Orders
If you've received an order that is incorrect or doesn't meet your expectations, please contact us immediately at +44 20 7946 0958. We ask that you give us the opportunity to rectify the situation by preparing a new order for you or offering a refund where appropriate.
Non-Delivery or Late Delivery
In the rare case that your order does not arrive within a reasonable amount of time or is not delivered at all, please get in touch with us at +44 20 7946 0958. After verifying what occurred with your order, we will offer to re-prepare your order or provide you with a full refund in £.
Refund Process
All refund requests must be made within 24 hours of the original order time. To initiate a refund, please call us at +44 20 7946 0958 with your order details. Eligible refunds will be processed to the original payment method within 7 business days.
Non-Refundable Items
For hygiene and quality assurance reasons, we cannot accept returns on any food items. Additionally, promotional or sale items, as well as gift cards, are not eligible for a refund.
Addressing Concerns
Your satisfaction is our priority. If you have concerns or are dissatisfied with our service or products, please contact us immediately. We will do our utmost to address your concerns and ensure a satisfying resolution.
Policy Updates
This Refund Policy may be updated periodically. We recommend that our customers review it regularly to stay informed of any changes. The latest update to this policy was made on March 1, 2023.
Contact Us
If you need assistance or have any questions regarding this policy, please contact us at +44 20 7946 0958. Thank you for choosing FutureSolutions!
FutureSolutions
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Website: futuresolutions.site
Phone: +44 20 7946 0958